Testimonials


Jackie, Cheadle Hulme – May 2018

We have just had an extension done by Hende Builders and are delighted with the workmanship. Ian Henderson was extremely helpful throughout the whole process. First class work and I would certainly recommend this firm.


Katharine & George, Cheadle Hulme – May 2018

When choosing a builder, we were looking for someone we could trust; Ian Henderson is not only a master builder, but he is also a really nice man. From the outset we knew we would be comfortable working with Ian, as well as having confidence that the job would be finished to a high standard. At our first meeting Ian was very honest in his appraisal of the architect’s plans we already had drawn up, and suggested a number of improvements. He clearly takes great pride in his work and has an eye for design detail which, combined with his technical knowledge, makes him an expert at what he does. Ian continued to be involved at every stage of the process; whenever there was a problem (almost inevitable with a substantial extension such as ours) Ian was on hand to discuss the options and sort things out.

Ian has a fantastic team who also deserve credit for their craftsmanship and hard work. Special thanks should go to Phil the plumber and Reece the joiner who put in some long hours to get the job done, as well as Wayne and John the bricklayers who worked so hard in the early stages. Everyone was professional, polite and respectful of our home.

I would not hesitate to recommend Hende. Having an extension is a disruptive and somewhat stressful experience, however the end result in our case was absolutely worth it. We now love our house and having a large open plan kitchen and family area, as well as an extra bedroom and bathroom, has really improved our quality of life.

Hende was not the cheapest (or the most expensive) quote we had, but given the high standard of the finish we regard it as great value.


Katie & Brian, Cheadle Hulme – April 2018.

Following a recommendation we chose Hende Building to complete a two storey bungalow extension. The dorma was extended which converted a bungalow into a two storey house. This increased the overall floor space by over 50% which effectively ‘life proofed’ the house for us.

The project build was delivered successfully both in terms of architects specification and cost budget. Throughout the project we were kept up-to date on progress which included some good advice on recommendations for fixtures and fittings. Ian and the team we found to be very personable/knowledgeable. Where a few technical build challenges did occur these were overcome with solutions that did not materially compromise either the end vision/total cost. Total build time for project was 6.5 months which was longer than original duration estimate however this was mostly driven by the adverse winter weather.

To summarise very satisfied with the delivery of our project both in terms of quality and value for money, therefore we would recommend Hende Building in the future.


James & Estelle, Bramhall – April 2018.

If you’re reading this testimonial, you are probably in the process of considering, or about to embark on an extension for your home and the excitement and stress that comes with that.

The success of such a project relies very much on the builder you choose and is the most important decision you will have to take. For it to work it has to be a true partnership, able to withstand the ups and downs of what in our case was a large double storey project. With the entire Hende team and Ian, we found a true partner who worked with us to achieve our vision and provide a magnificent end result and our dream family home.

As stated by others, from the moment we met Ian we knew we were going to use Hende as our builders. He took the time to understand our project, what we wanted and what he would deliver. He imparted advice in a way to let us decide, regardless of his personal view and many of the suggestions he made we took on board and changed plans accordingly. More importantly, he empathised with the difficulties of embarking on large projects and the disruption that would ensue to provide much needed reassurance and consideration to how every aspect of the build would impact us.

The key factors that set Hende apart are:

Communication: A key factor throughout the project, from the quote to the last fitting, we were always kept informed and had our questions answered. We never had an instance where Ian didn’t answer a phone call/text, or was unavailable to meet up, no matter how difficult the conversation would be.

Quality and professionalism: we can not thank those across the whole team enough. It is clear that Ian surrounds himself with quality on ever aspect of his team. With no exceptions, everyone was polite, professional, considerate, respectful, great round the kids, and provided amazing levels of workmanship. Due to their extensive knowledge, we were able to retain the character of the original house through small additions that illustrated that attention to detail. These attributes also crossed over to the suppliers and outside contractors that Ian used or recommended which was just as important.

“I’ll sort it” – this is not so much a factor, but more a catchphrase that Ian used throughout the project. There was no problem or issue that could not be solved or resolved. As we went through the project, we didn’t make life easy with changes and additions we wanted to make. Like everything else this was handled in a professional manner that was built in the overall planning so as to cause minimal disruption.

Reliability – on-time and on budget. From our first meeting, Ian never told us what we wanted to hear, but what he could deliver upon which he inevitably did. This helped manage our own expectations. With numerous additions we made to our project as it developed, it took longer than our initial plans. However, Ian ensured that the planning all came together to get the project finished which involved a massive team effort by everyone at the end of the project and we were extremely grateful for.

Overall, we would like to extend a huge thank you to everyone involved. We would have no hesitation in recommending Hende to others and are delighted with the family home they have given us


Andy & Vicki, Cheadle Hulme – March 2018.

Turning a decade of dreaming about an extension into reality was actually far more straightforward than we’d ever imagined. A fairly brief chat with Ian and a couple of sketches on a scruffy piece of paper later and we were hooked. We spoke to other builders and obtained several quotes but realistically we were never going to use anyone other than Hende. They weren’t the cheapest but neither were they the most expensive and Ian’s enthusiasm and drive left us in no doubt we were doing the right thing.

From day one every single tradesman who has worked on our extension has been polite, hard-working, conscientious and tidy. It was a pleasure having them all coming and going during the build and we missed them being around when they’d finished. The quality of workmanship was of an extremely high standard and on the odd occasion where this slipped even slightly, Ian was in and having it put right before we’d even had the chance to flag it up. Ian was also very flexible during the build. Last minute changes like taking out a chimney breast and changing all the doors were just taken in his stride and we were never made to feel like we were interrupting the work schedule.

The additional work meant the main work was due to be finished just a couple of days before Christmas but Ian promised all along that it’d be ready, and it was. This meant two days of fairly intense work going on but despite this final push, there was no cutting corners or compromise on quality.

I wouldn’t hesitate having Hende come and work for us again in the future and wouldn’t hesitate recommending them to anyone looking to have similar work carried out.

We now have an amazing living space, even better than the one we’d dreamed about. I can comfortably say that without Ian’s guidance and the attention to detail of all the tradesmen, I don’t think it would have been this good.

Thank you all.


Steve & Sharon, Cheadle Hulme – January 2018

Having used Ian and the team a couple of years ago for a garage conversion selecting a builder for another project was an easy decision. The garage conversion was managed seamlessly to a very high standard and even finished ahead of schedule, not many builders can boast that!

This new project was to refurb a kitchen and living area that involved knocking walls down, blocking up doors, installing bifold doors, removing fireplaces, building feature walls, the plumbing, the electrics and everything else that goes along with it. Just like the garage conversion the project was expertly managed and to a top quality that we have come to expect with Hende. All of Hende’s team are great to work with, they clearly take a pride in what they do and for the company they work for.

We had an extra pressure of needing the project completing before Christmas and as we only started in November it made for an exciting last couple of weeks in December. The team did what they needed to do, starting early and working late if it demanded it to ensure we had a fabulous new kitchen and living room ready to welcome the family over Christmas.

Hende are very easy recommendation to make!


Peter & Sam, Cheadle – November 2017.

Following completion of our single story extension and other internal works we’d recommend Ian and his team without hesitation.

Firstly, the work has been done to a very high standard and we are delighted with it.

Aside from that, what sets Hende apart is the quality of the communication – vital when you’re having any significant building work done.

Before the project began we were given a very clear and detailed quote and once underway we were always kept informed of the day-to-day plans, never left wondering if someone would turn up today or what was happening next.

Ian was always available to answer any queries and all extras we requested were priced up promptly meaning no surprises at the end of the job.

Without exception the whole team was professional and friendly, always happy to discuss details to ensure that they achieved the result we wanted.


Lois, Poynton – July 2017.

When I first got in touch with Ian, it was obvious from the start that his company was the one to do my loft conversion. Ian talked me through everything and always kept me up to date with the progress.

His team were fantastic; they have been hardworking, polite and conscientious (not easy with two teenagers and cats to consider!).

They always left everything tidy so I didn’t have to worry about it when I got home from work. The loft conversion and all the extras I added (without complaint from Ian) are finished to a really high standard.

I have two neighbours who are interested in having their lofts done and I have recommended Ian and his team.


Dave & Max, Cheadle Hulme – June 2017.

When the house you buy is affectionately referred to as the ‘ugly, smelly house’, you know you’re going to need a great builder to help turn the ugly duckling into a swan!

Fortunately, Ian has done an amazing job in starting the transformation journey both in terms of the look of our home but more importantly in the way we live as a family.

Having never taken on a project of this size before, his experience and knowledge has been invaluable. From ensuring the flow of our extension made sense between the new and old house and we make the most of the space available, through to spending many a happy hour lining up ground-floor French doors to 1st floor dorma windows, his patience and passion to deliver a great build has shone through.

The quality of the workmanship is superb, attracting admiring glances from friends and astonishment that the match between new and old brick is near perfect! The team involved in the build have been hugely professional, approachable and responsive as our thoughts have iterated through the project. They’ve added simple ideas and changes that have enhanced the end product in ways we wouldn’t have even thought about.

We now have a space to spend quality time with the kids, have had a laugh along the way, made new friends through the process, and have found a quality builder we have strongly recommended to others and look forward to working with in the future.

Thank you for all your help and support, for the planning sessions over a pint, for listening to our domestic trials and tribulations, but mostly for the partnership to transform our tired house into a beautiful home.


Danny & Sam, Cheadle Hulme – May 2017.

Like many others, our project dream was to drastically change the layout and feel of the ground floor of our house to make our home work effectively for our lifestyle with two young children. We wanted to make our house flow into our garden without imposing upon it.

Ian came highly recommended by friends where I had been able to see the quality of his teams’ workmanship. Ian strives to help you achieve everything you have on your “wish” list whilst working to your budget.

Our project started at the planning stage in summer 2016 and the foundations were in by Christmas. After the Christmas break, work began – walls went up and walls came down. The team ensured that we had water, and access to our kitchen for as long as possible.

Ian is a very personable, friendly and approachable manager of his team. The team are exactly that, they each have their own specialist trade but equally help each other out when the need arises. They all worked extremely hard, were on site early and ensured that our home was left as tidy as possible at the end of each day.

Ian made regular visits to check on progress and ensured that he and/or his team were available to help with any issues.
Our home has undergone a real transformation creating a warm, calm, modern kitchen/living space as well as a downstairs bathroom and playroom for our children to enjoy.

As the building project progressed, we were able to visualise the end result and so reviewed the external needs of the house by asking Ian to lay a patio in order to make the garden accessible in time for the summer months.

We are very impressed with the attention to detail that Ian has given to our project and we have appreciated his honesty when asking for advice.

We are very grateful to Ian and his team for their dedication, hard work and friendliness and would not hesitate to recommend Hende Building Services. Thank you.


Claire & Dave, Cheadle Hulme – February 2017.

In early 2016 we started to make plans to extend our home. This was going to be a huge project (practically doubling the size of our house) and one that we would have ‘live through’ as finding alternative accommodation was not an option for us with three young children.

We asked for recommendations for local builders and one name cropped up over and over again, Hende Building Services. I telephoned Hende Building Services and spoke to Naomi who was very friendly and helpful. Naomi arranged for Ian Henderson to visit our property to have a look at the drawings we had had done and chat through our proposals for the build.

The moment I met Ian I knew that he was the person I wanted to manage the project. He was friendly, professional, and knowledgeable and instilled a real confidence that made me feel at ease about the whole build. Hende Building Services were not the cheapest but they weren’t the most expensive either and worth every penny in terms of service provided and quality of work undertaken.

Due to the popularity of Hende Building Services we had to wait around 6-months for the build to start but this was undoubtedly the right decision and seeing the end product it was definitely worth the wait.

The build commenced in July 2016 with an estimated build time of around 20 weeks. It was a massive undertaking but at no point did I feel concerned or worried about what lay ahead. Ian had made it clear that he and his team would do all that they could to work around us and the children, ensuring that we always had running water and somewhere to prepare food.

Each and every one of the tradesmen that Ian employs was skilled in their trade, friendly, polite, considerate and tidy! The bricklayers and plasterers in particular were perfectionists – there is not a brick out of place and the finished plastered walls are as smooth as glass.

One person that stood out in particular was Phil, the plumber. Having practically been with us throughout the whole project nothing was ever too much trouble for him. He is skilled in his trade, conscientious and such a hard worker. He is a real credit to the company.

As the build evolved so did our ideas and we made several changes along the way. Ian was always supportive and gave advice on any ideas we had along with making suggestions of his own which have really enhanced our home, particularly the glass double doors leading from the hall into the kitchen – a real wow factor!

When people ask me what the builders are like I always say that Hende Building Services are the ‘John Lewis’ of builders, a luxury brand of builders with a feel good factor and ‘never knowingly undersold’.

The project is now complete and I feel that we have achieved so much in a relatively short period of time. I am absolutely blown away by what we have accomplished. It truly is life changing and I am so grateful to Ian and his team for making our dreams a reality.

I actually think I will miss Ian and his team and the buzz around the house now that the project is complete – I don’t think there is a better reflection of customer satisfaction than that!
All that is really left to say is thank you.


Alasdair & Marcia, Bramhall – December 2016.

Marcia and I would both like to sincerely thank you for the fantastic work that you and your team have done in completing our major house extension. I’m sure you will agree that it hasn’t been the easiest of jobs but we want to say how much we have appreciated your patience, understanding and expertise not only throughout the planned build but also in overcoming all the hurdles that we have encountered along the way. Through this, we now have a stunning new kitchen, utility room, playroom, bathroom, lounge and porch. We couldn’t be happier with the end result.

The old extension that had been done in the 1970s (I suspect by someone with very little building experience) revealed many things that needed to be put right and I would especially like to thank you for being so flexible and taking it all in your stride. I really appreciate your experience and patience in helping us put it all right, and being able to accommodate all the unexpected extra work that was required. I know this presented you with a major headache to fit in all this extra work around your other jobs but you looked after us so well. Also, when we decided at late notice to alter the open plan kitchen layout, you were again very understanding and helpful, allowing us to come up with a new and much better layout that we are now extremely happy with. This must have been quite an inconvenience to you to halt the building work at this stage but at no point did we feel pressured or rushed by you so thank you again for your patience.

It has been hard living in the house with 3 children whilst the work has been undertaken but your team have been absolutely excellent in making it as easy as possible for us. It really helped that you finished the utility room first, allowing us to set up a makeshift kitchen before the main kitchen was ripped out. This meant that at no stage were we left without water or kitchen facilities, which made such a huge difference to us. Throughout the project, every one of your team has been first rate. They cleaned up every day and left minimal mess or disruption. They have all been extremely polite and so good with the children. They have been great fun to have around as well and we have had a good laugh with them all. Our youngest daughter especially looked forward to them arriving every day, and she will be sad that you have now finished. The quality of workmanship is of the highest standard so please pass on our gratitude to all your workmen.

I also really liked that you offered suggestions (all of them valid and always with diplomacy and tact) on how we might do things differently and improve upon our original plan. I think it’s fair to say we went along with pretty much all your suggestions and I’m glad we did as the end result is better than we had originally envisaged. Also, we have asked you for quite a few extras along the way and you were always happy to oblige so thank you for that.

It’s been quite an ordeal, mostly due to the poor state of the original house and I think it’s fair to say that both you and I will be glad it’s finally finished but we couldn’t be happier with the end result. I have said to my wife several times along the way how glad I am that we chose you for our project. You have looked after us so well and I wouldn’t hesitate to recommend you others.


Carol, Cheadle Hulme – November 2016.

Ian and his team built a kitchen extension, installed a new bathroom & developed a mudroom between April 2016-September 2016.

All options were considered and discussed at the planning stage. Ian has good knowledge and experience of the local SMBC planning processes, which expedited the planning approval.

His crew are friendly, highly skilled, worked effectively & did not cut any corners. The builders were trustworthy and I regularly left them alone in the house.

Ian was accessible if you needed to contact him and regularly checked the progress of the build.

We are delighted with the end product and would not hesitate to use Ian and his team for any future work.


Joe & Helen, Cheadle Hulme – October 2016.

Our experience with Hende Builders was that they were very professional throughout the building process, our work was delivered on time, within budget and to a high standard. The team onsite paid good attention to detail and communicated very well with us at each stage of the works. We are impressed with the end result and have no hesitation in recommending Ian and his team.


Steve & Kate, Cheadle Hulme – May 2016.

We engaged Hende on a design and build project to undertake a garage conversion and rear extension. Ian and the team have been exceptional from the inception of the project through to completion.

Ian and the Hende team have expertly managed everything through the design, planning permission and build. The quality of the workmanship and finish is exceptional. Everyone on the team has a great eye for detail and all clearly take great pride in a job well done. Nothing has been too much trouble and Ian and his team have offered great insight and advice in making the right decisions throughout the design and build.

The project came in on time, on price and to a level of quality that we are genuinely delighted with. Ian’s personal approach, ownership of managing all aspects of the build and great communication made it a stress free project. The Hende team are very respectful that they are working on and in your home and are a very professional team of expert tradesmen, it has been a pleasure to deal with them.

We recommend Hende very highly. We got a fantastic build, with a great finish at a very fair price from a highly professional team.


Heather, Cheadle Hulme – April 2016.

Outstanding Builders – Ian and his brilliant team at Hende Building Services have just finished our large single storey extension plus several bits of internal work on our existing house and we’re absolutely delighted with the result.

The standard of work throughout is amazing and has been commented on by our structural engineer, architect, friends and several tradesmen not related to the company.

Every member of the Hende team is exceptionally good at what they do, very polite and unbelievably tidy.

Ian coordinates the whole project brilliantly and made several suggestions to change our architect’s plan, which we took on board and are very happy with the result.

We had a 2 week old baby when our external wall was knocked through and the team did everything they could to make it as easy as possible for us.

If you want building work done by a friendly, professional team that’s finished to a great standard and plenty of banter along the way then give Ian at Hende a call. You won’t regret it!


Tony & Pam, Bramhall – December 2015.

Dear Ian

I am writing to thank you for doing what we consider to be an excellent job on our bungalow.

It was fairly priced (not the cheapest) but the standard of workmanship and the helpfulness of your employees and sub contractors could not be faulted. All have been most courteous, thorough and considerate of being in our house.

The work on the roof and the dormer was particularly impressive, because it was not straightforward, but that is not to detract from the skills of the rest, all the way from the plasterers to the electricians, through to the tiler.

I should also like to thank you personally for all the help and advice, as we went through the job, which was over and above what we could reasonably expect. Having not moved for thirty years, we were a little rusty, and your input was very much appreciated.

We would have no hesitation in recommending HBS to anyone considering a home extension, and could assure them that it will be a job well done, with excellent value for money.

Kind regards,

Tony and Pam


Gemma & Dan, Cheadle Hulme – November 2015.

Dear Ian and the Team,

Gemma and I would like to thank you for all the hard work and quality building you have done for us over the past 10 weeks delivered on time and within budget.

We are really glad that we decided to bring you on board at the planning stage, as we needed that brutal honesty and advice in creating our first home extension.

The guys always turned up on time and were a pleasure to have around the house, cleaning up after themselves and being generally courteous whilst Gemma was looking after our newborn baby.

We appreciate the attention to detail such as the brickwork tie-ing in so well with the existing house, the new roof and joinery matching the existing traditional style.

Also, thanks for being so amenable to our last minute requests and throwing spanners in the works.

We hope to use Hende Building Services again for future projects.

Dan and Gemma


Tony, Cheadle Hulme – November 2015.

Hende Building Services – Cheadle Hulme

I met in late 2014 to obtain a quote for a single storey extension. Immediately I felt that Ian would be one of the two builders who we would select. He came over as both professional and honest and provided the quote as requested. Not the cheapest and not the most extensive, but you get for what you pay for.
As we needed a company that would be able to project manage the whole process from start to finish, we felt Ian was able to give us that requirement and was therefore chosen. For us communication was key along with a well-defined plan. Each week you would be advised of what was being planned and any changes would be notified in advance.

Work started in late June 2015. We found the builders were all competent and started work usually at 8am or earlier. Quality was good and the team all knew their role and responsibilities. Even after the last skip was removed from the road, “Steve” still came back to sweep the road in front of the house. The work was completed in early Oct 2015 with some minor snagging items to finish off.

As in any build there were some issues but it is the way Ian dealt with them, which gains our high recommendation.
Should we move and decide on another extension Ian and his team would be our chosen suppliers.

Tony


Paul & Anne, Cheadle Hulme – August 2015.

Ian,

Thank you to you and your team for the excellent work done on our extension over the four month build.

Your suggestions were always spot on, especially regarding the large steel support beam and sun tunnel, and every step is explained and notice given so we knew what was happening.

The finish on the lantern roof window and new ceiling is very high-spec, giving the new large room a real quality feel.

You and your team were very helpful and pleasant to deal with (and brilliant with our boisterous dog!), we are very happy with the work done and would definitely recommend you to others.

Thanks again,

Paul & Anne